The website is governed and squarely covered by the following terms and conditions:
1. Placing Order:
The customer can provide his/her information and can place his/her order directly through the website.
2. Pricing:
The pricing and the discounts (if any) including any offers and schemes for which the products will be sold will be fixed only by the “Ayurvedic Sansthan”.
3. Modes of Payment:
The “Customer” can easily make the payment(s) for the products purchased to the “anuveda ” by way of online payment methods i.e. Net-Banking, RTGS/NEFT, Debit Card and Credit Card or can opt for Cash on Delivery (CoD) service.
Further the “Customer” can also make payments to the “anuveda ” by visiting a Third Party Payment Gateway, although the same attracts administrative and handling charges which varies between 1 % and 3 % upon the total amount of transaction and the same shall be directly and personally borne by the “Customer”.
The Goods & Services Tax (GST) shall be charged @ 5% directly from the “Customer”.
4. Processing Fees & Charges:
There exists no administrative and/or processing fees and/or charges and/or any kind of hidden fee(s) and charge(s).
5. Return & Replacement Polic
“anuveda ” values its “Customers” and takes utmost due care. The product can be returned or replaced by the customer, however, the same is subject to the following:
- The product received was damaged.
- Different product dispatched.
In case of a return or replacement the “Customers” is bound to immediately notify the team of “anuveda ” i.e. within three (3) days of the receipt of the product.
The product which is to be returned or replaced by the “Customers” has to be returned back to the “anuveda ” with the original bill and packaging along with the complete and entire contents of the shipment.
Used products will neither be returned nor be replaced.
Before making returns or replacements the team of “anuveda ” will conduct a verification process and the “Customers” is obliged to participate in the same.
The final decision to return or replace the product rests with the “anuveda ” and the same will be binding upon the “Customers” also.
6. Cancellation Policy:
“anuveda ” values its “Customers” and takes utmost due care. The cancellations are allowed without any question asked with reversal of amount paid by the “Customers”. However, it is allowed only up-till the time the product is not shipped from our warehouses and not beyond that.
For cancellation of any order, the “Customers” should contact us, at the earliest on Please mention the mobile number and the email id
7. Coverage of Risk:
The “Customer” is duty bound to discuss and explain in detail his/her
- Personal Information
- Previous Medical History
- Present Ailments, Diseases & Problems
- Allergies (if any)
before placing the order.
Further, at no point of time the “anuveda ” can ever be held responsible for the incorrect, incomplete and non disclosure of the above mentioned information by the “Customer” or its consequences respectively.
8. Arbitration & Jurisdiction Clause:
All the disputes or issues (if any) will be referred for Arbitration.
The sole Arbitrator will be appointed by the “anuveda ”.
The place of Arbitration will be New Delhi only and its award will be binding upon both the “anuveda ” and the “Customer” respectively.
The “Ayurvedic Sansthan” and the “Customer” agree to abide by and follow the Arbitration & Conciliation Act, 1996 and the amendment thereafter in its entirety.
The “Ayurvedic Sansthan” and the “Customer” and the transaction(s) between them is/are solely governed by the laws made by the Government of NCT of Delhi only.
In case of arising of any dispute(s) the “Ayurvedic Sansthan” and the “Customer” voluntarily and unconditionally agree and submit themselves to the jurisdiction of the Courts in Delhi only.
9. Privacy Policy:
anuveda takes all the due care and precaution which is reasonably foreseen and undertaken in normal circumstances and is committed to safeguard the privacy of its “Customers”.
In normal course the following details are requested for:
Personal Information
-
- Address & Contact Details
- Previous Medical History
- Present Ailments, Diseases & Problems
- Payment Details
The abovementioned details are only used to maintain and upkeep proper records only.
The abovementioned details are neither shared with any third party nor are disclosed in public.
Having said that and taking into consideration the development and the misuse of the web space the possibilities of unauthorized access and data leak cannot be completely ruled out.
10. Disclaimer:
The contents of the website is/are for the purpose of information only and neither under any circumstances nor under any probabilities should be considered as a substitute of the expert medical advice or any clinical or pathological diagnosis.
The contents of the website including the diagrams, graphs, photographs, researches and the writings is/are for the exclusive Intellectual Property (IP) of the “anuveda ” only.
The results of the products vary from person to person and depends upon several internal and external factors.